Housing Assistant - Neighbourhoods

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made - please note that this also includes any CV uploaded. Equality monitoring information is not accessible by recruiting managers at any stage.
 
Neighbourhoods
Neighbourhoods
Growth & Housing
18.5 - Can be worked flexibly (Please note that there may be an increase in hours to 37 in January 2021)
1
Kirklees (please note that this job will be homeworking for some, or all of the duration)
Temporary, Secondment
Temporary for up to 12 months to cover Maternity Leave
Grade 6
£9,777 - £10,583 for 18.5 hours

Are you professional and highly organised? Do you have an excellent telephone manner along with outstanding customer service skills? - If so, this could be the job for you. 

About KNH 

Kirklees Neighbourhood Housing (KNH) is responsible for almost 23,000 homes across Kirklees. Working with our customers it is our vision to provide, ‘Quality Homes and Services in successful communities’. We take our vision seriously and work hard to achieve this. The Older Peoples Support service includes the day to day management of the Retirement Living Schemes and the delivery of support to customers within the schemes and living in the community.

 The Role 

This Housing Assistant post covers essential administrative functions within the Older Peoples Support Service. You will contribute to the delivery of customer focused services through providing support to customers by dealing with enquiries over the telephone or by email and resolving issues at first point of contact where possible. You will provide appropriate business support to the team of Independent living officers and team leaders. This includes the ordering of goods and services through SAP and maintaining and monitoring compliance information using various procedures and systems. 

The post holder will also work with colleagues across the organisation in line with KNH’s core behaviours and values and contribute to the delivery of the organisation’s purpose, vision and objectives, ensuring positive outcomes for the business and KNH customers.   

To do this role you will need: 

  • Minimal GCSE grade 4 (C), or equivalent qualification in maths and English
  • Excellent customer service skills
  • Ability to organise and prioritise own workload
  • Excellent communication skills
  • The ability to cope with a range of challenging situations and be resilient to the pressures of the role
  • Previous experience of working in customer service
  • A good level of computer literacy 

Package 

In addition to joining a great team, you will receive the following: 

-       A competitive salary of between £9,777 - £10,583 for 18.5 hours

-       Entry into the Local Government Pension Scheme, including Life Assurance.

-       Generous holiday entitlement of 27.5 days annual leave, increasing to 32.5 days with continuous service, plus bank holidays (pro-rata for part time)

-       Free on-site parking (the post holder will be based working at home at present however this may change during the duration of the post)

-       Flexible working

-       Access to a range of well-being support initiatives including but not limited to: an Employee Assistance programme, Healthy Eating Active Lifestyle assessments, Cycle to Work programme and discounted KAL gym membership. 

KNH is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. As an organisation we are committed to Equality, Diversity & Inclusion and welcome applications from all sections of the community.

This job is subject to a DBS check at the appropriate level, please refer to the Job Description/Profile.  A conviction may not exclude candidates from appointment but will be considered as part of the recruitment process.
We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment.

20 July 2020, 5:00 PM

Important Information

This vacancy is closed to applications.