Housing Assistant - Neighbourhoods
Are you professional and highly organised? Do you have an excellent telephone manner along with outstanding customer service skills? - If so, this could be the job for you.
About KNH
Kirklees Neighbourhood Housing (KNH) is responsible for almost 23,000 homes across Kirklees. Working with our customers it is our vision to provide, ‘Quality Homes and Services in successful communities’. We take our vision seriously and work hard to achieve this. The Older Peoples Support service includes the day to day management of the Retirement Living Schemes and the delivery of support to customers within the schemes and living in the community.
The Role
This Housing Assistant post covers essential administrative functions within the Older Peoples Support Service. You will contribute to the delivery of customer focused services through providing support to customers by dealing with enquiries over the telephone or by email and resolving issues at first point of contact where possible. You will provide appropriate business support to the team of Independent living officers and team leaders. This includes the ordering of goods and services through SAP and maintaining and monitoring compliance information using various procedures and systems.
The post holder will also work with colleagues across the organisation in line with KNH’s core behaviours and values and contribute to the delivery of the organisation’s purpose, vision and objectives, ensuring positive outcomes for the business and KNH customers.
To do this role you will need:
- Minimal GCSE grade 4 (C), or equivalent qualification in maths and English
- Excellent customer service skills
- Ability to organise and prioritise own workload
- Excellent communication skills
- The ability to cope with a range of challenging situations and be resilient to the pressures of the role
- Previous experience of working in customer service
- A good level of computer literacy
Package
In addition to joining a great team, you will receive the following:
- A competitive salary of between £9,777 - £10,583 for 18.5 hours
- Entry into the Local Government Pension Scheme, including Life Assurance.
- Generous holiday entitlement of 27.5 days annual leave, increasing to 32.5 days with continuous service, plus bank holidays (pro-rata for part time)
- Free on-site parking (the post holder will be based working at home at present however this may change during the duration of the post)
- Flexible working
- Access to a range of well-being support initiatives including but not limited to: an Employee Assistance programme, Healthy Eating Active Lifestyle assessments, Cycle to Work programme and discounted KAL gym membership.
KNH is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. As an organisation we are committed to Equality, Diversity & Inclusion and welcome applications from all sections of the community.
20 July 2020, 5:00 PM
Important Information
This vacancy is closed to applications.