Payment Systems Manager - INTERNAL
£36,876 - £38,813
Internally restricted job.
To apply for this job you must be an employee of the Council for the duration of the recruitment process – up to and including the start date. You must also be a substantive employee (or an employee with 12 months continuous service or more) of the Council or an Apprentice. Please note that if you work for an Academy you are not an employee of the Council.
In this post, you will be responsible for leading and managing a team within the Welfare and Exchequer Service to provide effective payment system management, and support services including control of the multi-channel payment system, enhancement, monitoring and review of processes, reconciliation and banking systems and compliance with payment card standards across the Council. You will also provide support, advice, and deliver on identified projects within the Welfare and Exchequer Service and the Council.
This is a great opportunity to help shape this area of the Service and to be involved in future technology developments, you’ll be supported by the Senior Management Team.
Key requirements are:
- You must have at least 3 years experience of managing and administering a multi-channel payment system for all types of payments, including web, phone, chip and pin, BACS, cheques, PayPoint and Post Office payments.
- You must have an understanding of the “Payment Card Industry Data Security Standard” (PCIDSS) and experience of the annual accreditation compliance process.
- Review, develop and implement guidance manuals, policies and procedures that govern payment(s) reconciliation, and end of day process and regulatory compliance.
- Payment system, general ledger and bank reconciliation, including resolving discrepancies and queries across all payment channels including management and control of suspense accounts and payment exceptions.
- A proven track record of working in a customer environment and in leading and implementing changes to systems and working practices.
- Excellent communication skills to be able to deal directly with customers, to build and maintain good relationships with colleagues across the service/council and other organisations .
You will have experience of supervising/managing staff within a financial environment and be responsible for the day to day line management of a team of officers.
Your line management responsibilities will include excellent people management skills, planning and organising workloads, performance management, dealing with customer complaints, supporting projects, staff training, reviewing existing policies and procedures, dealing with HR issues such as recruitment and absence management. A key requirement will be to have excellent communication skills and build effective relationships with staff so that your team performs to the required standards.
27 September 2020, 11:55 PM