Carephone Officer
Appointment will be made at Grade 6, appointment to Grade 7 will be subject to an assessment.
Your duties and responsibilities will include: operating the Carephone system on a rota basis, answering calls received at the control centre and taking action as appropriate.
You will work on a rota basis between 7am and 10pm including weekends and Public Holidays. There may be an occasional need to be available to work night shifts. You will visit service users home to install and maintain equipment.
We need our employees to be driven to achieve the best, to be hard working, respectful and thoughtful to each other and our customers and to be creative, wherever they work.
You will be focused upon ensuring that you make a difference to the lives of people by offering the highest possible quality care and support. Through the passion that you bring to your role you will help to reduce the effects of isolation, learning or physical disability or age related illness that people in Kirklees experience on a daily basis.
Requirements for this job:
- Experience of responding to customer enquiries using the telephone.
- Awareness of equality issues and their impact on service delivery.
- Ability to demonstrate literacy and numeracy skills to produce reports, management information and keep accurate records.
- Ability to deal with vulnerable clients in a sensitive and calm manner.
- A flexible approach to working arrangements such as short notice shift cover.
An enhanced Disclosure & Barring Service check will be required for this job. A conviction may not exclude candidates from appointment but will be considered as part of the recruitment process.
If you are internal and want to apply for this job as a secondment you must be a substantive employee of the Council with over 6 months continuous service and have successfully completed your probation period.
Applications for secondments will only be accepted if approved by your manager, you will be asked to confirm on your application form that you have the relevant permission. If you are refused permission to apply for a secondment, please contact HR Recruitment to register the refusal.
06 February 2022, 11:55 PM
Important Information
This vacancy is closed to applications.