Customer Services Officer - INTERNAL

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made - please note that this also includes any CV uploaded. Equality monitoring information is not accessible by recruiting managers at any stage.
Kirklees
Environment & Climate Change
Environmental Strategy & Climate Change
30
1
Huddersfield and surrounding areas
Permanent
Grade 6
£19,697 - £21,064 (Actual Salary)

THIS ROLE IS INTERNALLY RESTRICTED

To apply for this job, you must meet all of the following criteria:

  • Be an employee of Kirklees Council.
  • Be employed by Kirklees for the duration of the recruitment process – up to and including the start date.
  • Have successfully completed your probationary period.

(Please note that if you work for an Academy, you are not an employee of the Council.)

Your employment status will be checked, if you do not meet the above requirements your application will be rejected. 



As Customer Services Officer, you will be responsible for the management, development and deployment of all Welcome Officers (including casual staff) across the museum and gallery sites within the Service.  You will ensure that your team is motivated, supported and appropriately trained to achieve the highest standards of customer care, site presentation, security and safety for the benefit of all our visitors.  Your team will be confident and able to deal competently with a wide range of activity including retail and refreshment operation, learning group visits, exhibition installations, venue hire and social functions, as well as dealing with any issues which may arise.

You will be responsible for line managing the Welcome Officers and following HR processes such as attendance management, performance management as well as the creation and implementation of rotas. Responsible for recruitment of Welcome Officers, you will create and implement development programmes for all Welcome Officers and monitor and review performance.

You will support the Museums & Galleries Manager on preparation for all quality standards relating to customer care and liaise with all teams across the service on front of house issues relating to the customer offer.  You will create resources which will standardise customer service across the service and allow your team to deliver to the highest possible levels.

You will be based at Tolson Museum, Wakefield Road, Huddersfield, HD5 8DJ but will also work across other sites.

Paul Gales is the manager for this role, please contact them on 01484 221000 for an informal discussion, or if you need any more information. 
We know there’s a wealth of talent among people who have a disability and we encourage applications from people with all differing abilities. So, if you need any support completing an application form, or any other format for the application or Job Description please contact the Recruitment Team for help by email: jobs@kirklees.gov.uk or phone: 01484 221000 and ask for ‘Recruitment’.
We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment.

16 April 2024, 11:55 PM

Important Information

Customer Services Officer.pdf – 257KB

This vacancy is closed to applications.