Revenues and Finance & Collections Officer - Multiple Posts
£20,092 - £21,748
The vacancies are based with the Council’s Welfare and Exchequer Service. These are temporary posts with a view to be made permanent.
You will be part of a team responsible for the administration and collection of council tax, business rates, housing benefits overpayments or adult social care finance. You will process customer details and information, as well as taking recovery action for non-payment.
Effective communication with our customers is an essential part of this role. This will include listening to and dealing with customer’s issues on a daily basis. This will involve making and receiving telephone calls, writing letters or emails to customers, negotiating payment arrangements, providing explanations, and generally providing guidance and advice on behalf of the service.
Some of our customers are vulnerable, present a complex set of circumstances and may be demanding about a resolution to their needs. Equally the work can be very rewarding, and many individuals and families will benefit significantly from the advice and guidance you will provide.
You will be required to access various computer systems to retrieve and update customer records in accordance with agreed procedures. You will need accurate keyboard skills with the ability to talk and type and an understanding of confidentiality issues relating to customer information.
Full training will be given to enable you to acquire an in-depth knowledge of the service area. We work in a culture where we share knowledge and help each other so there is plenty of support there after training.
The Council is seeking candidates who can demonstrate they have, the right behaviours and attitudes and a good attendance record.
Your working week will largely be during standard office hours Monday to Friday. We must meet the needs of the customer so you might need to occasionally work early evenings and Saturdays, but we are flexible on your usual start and finish times where we are able.
For further information about these roles, please view the attached job profiles and 'a day in the life' document. When applying, you will be asked to specify whether you would like to apply for revenues officer, or finance & collections officer, followed by some shortlisting questions.
17 January 2021, 11:55 PM
Applications for secondments will only be accepted if approved by your manager, you will be asked to confirm on your application form that you have the relevant permission.
If you are refused permission to apply for a secondment please contact HR Recruitment to register the refusal.