Casual Front of House Staff - Internal

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made - please note that this also includes any CV uploaded. Equality monitoring information is not accessible by recruiting managers at any stage.
Kirklees
Adults & Health
Culture & Visitor Economy
Various
2
Across Kirklees
Casual
Grade 1
Casual hourly rate is £12.88
Market Rate Supplement

THIS ROLE IS INTERNALLY RESTRICTED

To apply for this job, you must meet all of the following criteria:

  • Be an employee of Kirklees Council.
  • Be employed by Kirklees for the duration of the recruitment process – up to and including the start date.
  • Have successfully completed your probationary period.

(Please note that if you work for an Academy, you are not an employee of the Council.)

Your employment status will be checked, if you do not meet the above requirements your application will be rejected. 

We are looking for enthusiastic, energetic, and passionate Front of House Assistants to join our Town Halls Team.

You will have a passion for working with people and improving customers journeys.

It is a very exciting time for the venues services with plans to expand our offering across all of our Town Halls to continue to grow the business to support in delivering the councils outcomes.

Our team works across four high profile Town Halls and several community centres across north and south Kirklees.

As the public face of the Town Halls our Front of House Assistants provide excellent customer care and experiences over a broad range of events, life celebrations, shows and conferences and ensure a welcoming, professional, and accessible service to all our visitors.

As well as excellent interpersonal and communication skills, a can-do attitude and the ability to think on their feet the key areas of responsibility for this role are:

  • Proactive engagement with customers.
  • Stewarding customers to seating
  • Assisting in emergency situations and working as part of team to ensure the safety of customers.
  • Selling of refreshments and merchandise.
  • Cash handling
  • Fielding customer queries
  • The opportunity to train on the box office to learn ticketing sales.
  • The opportunity to train on reception.
Sarah Mason-Dixon is the manager for this role, please contact them on 01484 221000 for an informal discussion, or if you need any more information. 
We know there’s a wealth of talent among people who have a disability and we encourage applications from people with all differing abilities. So, if you need any support completing an application form, or any other format for the application or Job Description please contact the Recruitment Team for help by email: jobs@kirklees.gov.uk or phone: 01484 221000 and ask for ‘Recruitment’.
We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment.

11 April 2024, 11:55 PM

Important Information

Front of House Assistant.pdf – 90KB

This vacancy is closed to applications.