Maintenance Hub Officer - 3 Jobs - Internal

This job is internally restricted. To apply for this job you must be an employee of Kirklees Council / KNH for the duration of the recruitment process – up to and including the start date. You must also be a substantive employee (or an employee with 12 months continuous service or more) of the Council or an Apprentice. Please note that if you work for an Academy you are not an employee of the Council.  

We have an exciting 12 month secondment opportunity to fill three Maintenance Hub Officer roles in the new Maintenance Hub based within Property Services.

The Hub will be critical to ensuring KNH have a consistent approach to repairs and maintenance and the service we provide. The Hub will rationalise staff decisions on non-responsive repairs and provide feedback or advice to customers and colleagues. Officers in the Hub will have comprehensive working knowledge and experience of the repairs policy and the application of this across Kirklees District. 

A key component of the post will be working closely with colleagues at all levels in KNH and KC. The post holder will ensure that appropriate funding is identified for non responsive repairs which are exceptionally agreed, and that customers are kept informed of progress, with expectations managed, for repairs that fall outside of the Responsive Repair ‘playlist’. 

The Maintenance Hub Officer will listen to customer needs and provide an enhanced customer service by providing a consistent approach to the repairs and maintenance service. The role requires strong and effective interpersonal skills which may include having challenging conversations around the repairs and maintenance policy both with customers and the wider organisation. The post holder will exhibit compassion and sensitivity and will have the ability to authorise non-responsive repairs where applicable in exceptional circumstance.

Interviews are expected to take place w/c 22/06/2020