Housing Management Officer - INTERNAL

THIS ROLE IS INTERNALLY RESTRICTED

To apply for this job, you must meet all of the following criteria:

• Be an employee of Kirklees Council.
• Be employed by Kirklees for the duration of the recruitment process – up to and including the start date.
• Have successfully completed your probationary period.

(Please note that if you work for an Academy, you are not an employee of the Council.)

Your employment status will be checked, if you do not meet the above requirements your application will be rejected. 

About Homes & Neighbourhoods 

Kirklees Homes & Neighbourhoods is responsible for almost 23,000 homes across Kirklees. We have high expectations of our teams to provide Service Excellence to our customers to achieve our vision “Striving to be an excellent landlord by putting tenants and communities first“

There are several functions within Homes and Neighbourhoods including, Housing Management, Income Management, Older Peoples Support, and Partnerships including Employment Support, Customer Experience and Engagement and Fire Safety. These vacancies are within our Housing Management teams.

The Job

The main requirement of a Housing Management Officer is to deliver a customer focused holistic housing management service that provides effective and customer focused tenancy management to tenants in Kirklees. Our Housing Officers work directly with communities to deliver our services across a range of functions. Housing Management Officers are often the main point of contact for our tenants and communities and will be expected to provide a professional and knowledgeable housing management service.  Kirklees is a large area, rich in heritage and with brilliant diversity and culture throughout.  Our Housing Management Officers will be expected to engage well with all customers, providing high challenge and high support so that our communities are safe, well maintained and a good place to live.    An important part of the role is to recognise when action needs to be taken to address concerns by listening to our communities and developing action plans for improvement.  You will also be expected to work with vulnerable customers who may need additional support throughout their tenancy and to support them to access services via other partners across Kirklees partners and the voluntary sector. We support tenants to help them reach their own positive outcomes to sustain their tenancy. 

It is an exciting time to join our Housing Teams as we develop our services to respond to changes in housing legislation and regulation and capture new approaches for service delivery.

The Housing Management teams are Hybrid workers across the Kirklees Borough.

Travel to various locations to carry out the duties of the job is required, and a full driving licence is desirable (Exceptions may be made for disabled applicants).

We offer a great package, in addition to joining a great team, you will receive the following:

• Entry into the Local Government Pension Scheme, including Life Assurance.
• Generous holiday entitlement of 27.5 days annual leave, increasing to 32.5 days with continuous service, plus bank holidays.
• Flexible working
• Access to a range of well-being support initiatives including but not limited to an Employee Assistance programme, Healthy Eating Active Lifestyle assessments, Cycle to Work programme and discounted KAL gym membership.

We are looking for enthusiastic, flexible, forward thinking and customer focused team members who really want to make a difference

If you think you have what we are looking for then this could be the job for you. 

Microsoft Word, Microsoft Powerpoint, Microsoft Excel, Microsoft Teams, Microsoft Forms, Microsoft Outlook, Data Analysis, SAP, Liquidlogic, Understanding of legislation and application to work, Budget management experience, Leadership and people management skills, Ability to manage and resolve conflicts, Knowledge of relevant procurement processes, Experience in staff management and development, Knowledge of Health and Safety, Knowledge of Inclusion & Diversity (I&D), Knowledge of Safeguarding, Ability to undertake and/or work to risk assessments, Able to carry out physically demanding work (with reasonable adjustments where applicable), Ability to work alone with long periods of no supervision
Experience in the care sector, Experience in working with children and young people, Ability to identify needs of individuals and formulate care plans, Understanding of other agencies and their contribution to service delivery, Ability to operate domestic equipment safely, Able to input basic data onto IT systems, Has the ability to deal with conflict situations appropriately, Ability to process and present numerical data, Workplace Skill, Political environment navigation and relationship management, Budgetary control and management, Experience in working with Trade Unions, Re-designing/improving processes, Inspiring and motivating others, Service improvement and change management, Decision making, Working with ambiguity, Coaching / mentoring, Understanding of Restorative Practice, Negotiation skills, Written Communication Skills, Writing reports, Writing business cases, Creating PowerPoint presentations, Writing project proposals, Creating learning materials, Minute taking, Compiling information for a variety of audiences, Verbal Communication Skills, Researching, Working proactively and using initiative, Managing time effectively, Prioritising with clear rationale and evidence base, Working under pressure, Working with partners (internal and external), Working with tact and diplomacy, Teamworking, Independent working, Problem solving, Working to deadlines, Providing a high level of customer experience, High-level administration duties, Organising meetings, Persuading, influencing and negotiating, , Managing projects, Creative thinking, Critical thinking, Numeracy skills , Ability to process financial information, General Skills, Researching, Working proactively and using initiative, Managing time effectively, Prioritising with clear rationale and evidence base, Working under pressure, Working with partners (internal and external), Working with tact and diplomacy, Teamworking, Independent working, Problem solving, Working to deadlines, Providing a high level of customer experience, High-level administration duties, Organising meetings, Persuading, influencing and negotiating, Managing projects, Creative thinking, Critical thinking, Numeracy skills 
Ability to process financial information, Full time