Passenger Assistant (Numerous Roles Available, Permanent and Casual)

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made - please note that this also includes any CV uploaded. Equality monitoring information is not accessible by recruiting managers at any stage.
Environment & Climate Change
Environmental Strategy & Climate Change
Minimum 10 hours for permanent staff, 0 for casual
Huddersfield and surrounding areas
Permanent, Casual
£19,312 - £19,698 (pro rata)

The Passenger Travel Team

We provide essential support to children and young people with special educational needs and disabilities on their journey from home to schools across Kirklees.

We see the service we provide as an extension to the children’s school experience and Passenger Assistants are vital in ensuring that each journey is safe and enjoyable for the children we support.

Passenger Assistants are responsible for delivering our high-quality transport service and we are seeking reliable and flexible people to become valued members of our team.

The Role

As a Passenger Assistant you will ensure exceptional service is given to the children and their families by helping the passengers with their needs during their travel to and from school. You must also assist drivers in contributing to a safe and efficient transport service.

You will need experience of caring for children, adults or working with people who have a disability. The children we support have different needs and excellent communication skills will be required to build rapport and support the children effectively, especially children who may become unsettled while using the transport.

You will be required to work on any route within Kirklees, you may also have to be transferred to an alternative route at short notice to meet the needs of the service. You may work on a one-to-one basis or be required to work with a small group of children.

School Transport typically operates between 7.15am-9.30am and 2.30pm-5.30pm in any one day. For permanent members of staff, the hours that you work will be dependent on the route you are placed, but you would need to be available during the hours of operation. We aim to keep the children on transport for the minimum amount of time due to their additional needs.

Permanent Passenger Assistants are contracted to 10 hours per week, but this may increase depending on the journey.

Casual Passenger Assistants have varied hours each week as the hours are dependent on service needs and your own availability.

For this role, there is a package of mandatory training that passenger assistants must completed. You must be willing to undertake all mandatory training.

For a full list of the role requirements please see the attached Job Profile.

What can we offer?

  • Friendly and supportive team environment
  • Ongoing training and career development
  • Excellent pension scheme
  • A range of family friendly polices
  • We offer a wide range of well-being initiatives including discounted KAL membership

What the team say about the role

“I really enjoy the variety and challenges of the job. Love getting to know the children and their families. The hours suit me really well as I can fit in my other work around the morning and afternoon shift.”

“It’s one of the most rewarding jobs I have had, what better satisfaction can you get knowing that you have helped shaped the life of a young person?”

If you have any questions about the role please contact Rochelle Lambert (Training and Recruitment Officer) on 01484 221 000.

Previous applicants need not apply.

We encourage you to take time with your application. Where you can, please provide direct work examples when completing the shortlisting questions. Please be aware, the Recruitment Panel will NOT be able to view your CV so please answer all shortlisting questions in detail.

Provisional shortlisting date: 3rd October 2022

Provisional interview dates: 10th October 2022 onwards

This job is subject to a DBS check at the appropriate level, please refer to the Job Description/Profile.  A conviction may not exclude candidates from appointment but will be considered as part of the recruitment process.
We know there’s a wealth of talent among people who have a disability and we encourage applications from people with all differing abilities. So, if you need any support completing an application form, or any other format for the application or Job Description please contact the Recruitment Team for help by email: or phone: 01484 221000 and ask for ‘Recruitment’.
We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment.

10 October 2022, 11:55 PM

Important Information

This vacancy is closed to applications.