Maintenance Hub Officer - Technical Commercial

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made - please note that this also includes any CV uploaded. Equality monitoring information is not accessible by recruiting managers at any stage.
 
Property
Operations
37
3
Kirklees
Permanent
Grade 7

£27,334 - £28,770

We have an exciting opportunity to fill three Maintenance Hub Officer roles in the new Maintenance Hub based within Property Services. 

The Hub will be critical to ensuring KNH have a consistent approach to repairs and maintenance and the service we provide. The Hub will rationalise staff decisions on non-responsive repairs and provide feedback or advice to customers and colleagues. Officers in the Hub will have comprehensive working knowledge of the repairs policy and the application of this across Kirklees District. 

A key component of the post will be working closely with colleagues at all levels in KNH and KC. The post holder will ensure that appropriate funding is identified for non responsive repairs which are exceptionally agreed, and that customers are kept informed of progress, with expectations managed, for repairs that fall outside of the Responsive Repair ‘playlist’. 

The Maintenance Hub Officer will listen to customer needs and provide an enhanced customer service by providing a consistent approach to the repairs and maintenance service. The role requires strong and effective interpersonal skills which may include having challenging conversations around the repairs and maintenance policy both with customers and the wider organisation. The post holder will exhibit compassion and sensitivity and will have the ability to authorise non-responsive repairs where applicable in exceptional circumstance.

Interviews are expected to take place week commencing 22nd March 2021.

Please note that following a Kirklees Council Cabinet meeting on 20th October 2020 a decision has been made for KNH to transfer to Kirklees Council from 1 April 2021. 

If you are successful with your application, your employment will begin with KNH and will transfer to Kirklees Council on the same terms and conditions and your continuity of service will continue following the transfer.

We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment.

10 March 2021, 11:55 PM

Important Information

This vacancy is closed to applications.