Business Support Officer

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made - please note that this also includes any CV uploaded. Equality monitoring information is not accessible by recruiting managers at any stage.
Kirklees
Children & Families
Child Protection & Family Support
37.00
1
Civic Centre 3, Huddersfield
Temporary
24th July 2023 until 23rd July 2024
Grade 6

£24,294- £25,979

Business Support Duty and Advice


Duty and Advice is the front door to children’s services where new potential safeguarding concerns are shared by professional or members of the public. Being part of a front line service, Business Support Officers complete a variety of tasks for the service.


A big part of the role is taking phone calls from professionals, interrogating Liquid Logic (alongside other systems such as Synergy) and then passing phone calls onto appropriate workers. When you are not on a phone call, you will cover a range of tasks such as:


  • Accessing and signposting information received via our Email and Anycomms account.
  • You will add information to Liquid Logic, including the creation of Contact records and upload documents to Wisdom.
  • You will minute Strategy Meetings at short notice, and other meetings as assigned.
  • You will support the DRAMM (daily risk assessment management meeting), DV (domestic violence) Screening and Operation Encompass processes. 
  • You will send out letters and reports.
  • You will deal with the incoming EDS observations and signpost them to the relevant Service or Social Worker.
  • You will help out with submitting information requests to police as requested.
  • You will order stationery as and when necessary.
  • You will deal with cash/invoices as and when necessary.
  • You will carry out ad hoc administrative tasks.
  • You will support a team of Social Workers and Team Managers.

Duty and Advice is a very busy front line service that deals with child protection enquiries. Therefore data protection is of the utmost important. You will need to be resilient as some of the information received in Duty and Advice can be of an upsetting nature. However, you will receive support from your manager with this.


If you like to work in a fast paced environment, this might be just the position you are looking for. We are looking to move Business Support Officers into teams and require permanent staff to fill vacancies in this team structure.

If you would like any further information on this vacancy please contact the recruiting manager: Ansa.Hussain@kirklees.gov.uk 

Ansa Hussain is the manager for this role, please contact them on 01484 221000 for an informal discussion, or if you need any more information. 
We know there’s a wealth of talent among people who have a disability and we encourage applications from people with all differing abilities. So, if you need any support completing an application form, or any other format for the application or Job Description please contact the Recruitment Team for help by email: jobs@kirklees.gov.uk or phone: 01484 221000 and ask for ‘Recruitment’.

If you are internal and want to apply for this job as a secondment you must be a substantive employee of the Council with over 6 months continuous service and have successfully completed your probation period.

Applications for secondments will only be accepted if approved by your manager, you will be asked to confirm on your application form that you have the relevant permission. If you are refused permission to apply for a secondment, please contact HR Recruitment to register the refusal.

We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment.

11 June 2023, 11:55 PM

Important Information

This vacancy is closed to applications.