Local Welfare Provision Officer - Multiple Posts

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.
Kirklees
Corporate Services
Finance, Transactional Services
Revenues & Benefits
37
Huddersfield and surrounding areas
Temporary, Fixed Term, Secondment
12 Months
Grade 7

£23,080 - £24,491

The vacancies are based with the Council’s Revenues and Benefits Service currently located on the edge of Huddersfield Town Centre.

**Please note during these unprecedented times you will be required to work at home (although provisions will be made for you to work in an office if you are unable to work at home)**

Your working week will largely be during standard office hours Monday to Friday. We must meet the needs of the customer so you might need to occasionally work early evenings and Saturdays but we are flexible on your usual start and finish times where we are able.

You will be responsible for providing excellent customer service for Local Welfare provision and Housing Benefit teams. You will gain experience of many transferrable skills in the areas of customer service, finance administration and interpreting legislation and policy and most importantly liaise with our residents to make sure information is clearly understood.

Some of our customers are vulnerable, present a complex set of circumstances and may be demanding about a resolution to their needs. Equally the work can be very rewarding and many individuals and families will benefit significantly from the advice and guidance you will provide

You will be required to access various computer systems to retrieve and input information and up-date customer records in accordance with agreed procedures and protocols.  You will need accurate keyboard skills with the ability to talk and type and have an understanding of confidentiality issues relating to customer information.

Full training will be given to enable you to acquire an in-depth knowledge of relevant services. We work in a culture where we share knowledge and help each other so there is plenty of support there after training.

The Council is seeking candidates who can demonstrate they have, the right behaviours and attitudes and a good attendance record.

If you have any queries about this job, please contact Steve Washington on 01484221000. 

25 October 2020, 11:55 PM

This job is subject to an enhanced DBS check.  A conviction may not exclude candidates from appointment but will be considered as part of the recruitment process.
To apply for this job as a secondment you must be a substantive employee of the Council with over 6 months continuous service and have successfully completed your probation period.  

Applications for secondments will only be accepted if approved by your manager, you will be asked to confirm on your application form that you have the relevant permission.  

If you are refused permission to apply for a secondment please contact HR Recruitment to register the refusal.
We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment.

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