Information & Access Officer (Multiple Vacancies)

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made - please note that this also includes any CV uploaded. Equality monitoring information is not accessible by recruiting managers at any stage.
Kirklees
Adults & Health
Adults Social Care Operation
37 hours per week
Numerous
Across Kirklees
Permanent
6 - 7
£20,092 - £24,491

Are you an enthusiastic, flexible and motivated individual who can work within a fast paced environment?  Do you love a challenge and want to be part of a forward thinking, fast moving and dynamic organisation?

Then this could be the role for you!

Currently we are undergoing an exciting period of Transformation, within Kirklees Adult Services. We are looking at lots of ways of doing things differently to meet customer expectation and growing demand in line with modernising social care.

We are looking to recruit an Information & Access Officer within Gateway to Care that will be instrumental in allowing us to support this piece of work effectively.

The team creates part of our Front Door and Early Intervention & Prevention offer who receive and process adult social care enquiries.  The role will involve working with a wide range of customers and their carers to ensure they receive the right input at the right time and are directed to the right place. You will aim to support customers to maintain their wellbeing and independence utilising strengths based approach, providing advice, information, signposting and sourcing appropriate interventions.

Requirements for this the job:

  • Substantial experience of responding to customer needs, both face to face and over the telephone using the principles of customer care.
  • An awareness of the services provided by the Local Authority, health and voluntary organisations.
  • Ability to demonstrate literacy and numeracy skills to complete forms, write reports and correspondence and collate information.
  • Ability to prioritise and meet deadlines.
  • Able to use a variety of software packages, in particular Microsoft Office.

An enhanced Disclosure and Barring Service check will be required for this job.  A conviction may not exclude candidates from appointment but will be considered as part of the recruitment process.

In order to be shortlisted for this job please demonstrate on how you meet the Person Checklist as detailed on the attached Job Description. CV’s will not be accepted.

Debbie Ribka is the manager for this role, please contact them on 01484 221000 for an informal discussion, or if you need any more information. 
This job is subject to a DBS check at the appropriate level, please refer to the Job Description/Profile.  A conviction may not exclude candidates from appointment but will be considered as part of the recruitment process.
We know there’s a wealth of talent among people who have a disability and we encourage applications from people with all differing abilities. So, if you need any support completing an application form, or any other format for the application or Job Description please contact the Recruitment Team for help by email: jobs@kirklees.gov.uk or phone: 01484 221000 and ask for ‘Recruitment’.
We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment.

08 August 2021, 11:55 PM

Important Information

Information and Access Officer Grade 6 - 7 .pdf – 193KB

This vacancy is closed to applications.