Welcome Officers (Casual)

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made - please note that this also includes any CV uploaded. Equality monitoring information is not accessible by recruiting managers at any stage.
Kirklees
Public Health and Corporate Resources
Culture & Visitor Economy
Casual - Hours
Numerous
Oakwell Hall and Country Park - Nova Lane, Batley WF17 9L, Tolson Museum - Ravensknowle Park Wakefield Rd, Huddersfield HD5 8DJ , Bagshaw Museum - Wilton Park Woodlands Road, Batley WF17 0AS Museum
Casual
3
£14.40 Per Hour

About the role

Kirklees Museums and Galleries are looking for enthusiastic and welcoming Welcome Officers to help create a positive, inclusive experience for all our visitors. As the first point of contact, you’ll play a vital role in making sure everyone feels welcomed, informed and inspired during their visit.

This is a people‑focused role, ideal for someone who enjoys engaging with the public and takes pride in delivering excellent customer service in a cultural and heritage setting.

What you’ll be doing

  • Welcoming visitors to our museums and galleries in a friendly and professional manner
  • Providing information about exhibitions, events, facilities and local attractions
  • Supporting safe access to galleries and ensuring visitor wellbeing
  • Assisting with events, workshops and school or group visits
  • Promoting a positive, inclusive and accessible environment for all visitors
  • Working as part of a team to maintain high standards of presentation and customer care

What we’re looking for

  • A warm, approachable manner and excellent communication skills
  • A strong commitment to customer service
  • Confidence working with a wide range of people from different backgrounds
  • Ability to remain calm, helpful and professional in busy situations
  • Flexibility to work across different sites and shifts, including weekends
  • A passion for museums, history, art and culture
  • The ability to work at more than one site would be preferable
  • Previous retail experience/cash handling would be an advantage

What we offer

  • The opportunity to work in inspiring cultural venues across Kirklees
  • A supportive team environment
  • Flexible working patterns
  • A chance to make a real difference to visitors’ experiences

 

 

Sarah Spurr is the manager for this role, please contact them on 01484 221000 for an informal discussion, or if you need any more information. 
We know there’s a wealth of talent among people who have a disability and we encourage applications from people with all differing abilities. So, if you need any support completing an application form, or any other format for the application or Job Description please contact the Recruitment Team for help by email: jobs@kirklees.gov.uk or phone: 01484 221000 and ask for ‘Recruitment’.
We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment.
We encourage you to read our AI Guidance before submitting your application to ensure your supporting statements reflect your own authentic experience.

17 May 2026, 11:55 PM

Important Information

This vacancy is closed to applications.