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£57,457 - £58,462
About the role
We are looking for a senior, values‑driven leader to take on the role of Resident and Engagement Service Manager within our Homes and Neighbourhoods directorate.
This is a key leadership role, responsible for championing tenant voice and embedding it at the heart of how housing services are shaped, delivered and improved. You will ensure that tenants are not only listened to, but that their views, experiences and concerns meaningfully influence decision‑making, service design and priorities across the housing service.
The role brings together tenant engagement and complaints handling as a single, integrated approach to learning and improvement. You will ensure that insight from resident feedback, complaints and service contact is treated as essential intelligence, used systematically to drive transparency, accountability and trust, and to deliver tangible service improvements that residents can see and feel.
While housing knowledge is advantageous, we welcome candidates with transferable senior experience in community influence, customer experience, complaints, engagement or public‑facing services, who can demonstrate how voice and feedback have been used to influence outcomes and strengthen accountability.
What you’ll be responsible for
In this role, you will:
What we’re looking for
You will bring strong leadership capability and the ability to operate confidently at both strategic and operational levels. We are particularly interested in candidates who can demonstrate how engagement, feedback and complaints handling have led to tangible outcomes and service improvement.
You will ideally have:
Qualifications
Kirklees Council is committed to putting residents at the heart of everything we do. We offer a supportive working environment, opportunities to make a real difference, and the chance to lead meaningful change for our communities.
If you’re passionate about putting residents’ voices at the heart of services and want to make a real difference to communities across Kirklees, we’d be delighted to hear from you and encourage you to apply today.
19 May 2026, 11:55 PM
This vacancy is closed to applications.