Property Liaison & Quality Officer - Asset Team
The Job
This is an exciting opportunity to develop a career working in the built environment with Kirklees Homes and Neighbourhoods’ Asset Team
The Asset Team is an innovative and multi-disciplined team, that has a wide range of expertise: from working on schemes delivering renewable energy, through supporting tenants while having work done in their homes to administering our damp and disrepair process.
The work will be varied and will enable the successful candidate to gain an in-depth understanding of all aspects of making sure our properties and estates are sustainable and desirable places to live. The role will suit an individual who is keen on detail and enjoys working on projects from start to finish. You will work with colleagues from across the Asset Team and the wider council and, more importantly, with our tenants. It's therefore vital that you are engaged and confident when talking to others, happy to ask questions and able to act on advice.
There are several functions the postholder will be responsible for, including:
Working collaboratively with Property Project Officers and Team Leaders to ensure all tasks are carried out in the correct order and in a timely manner. This will require the post holder to:
- Work as part of a multi-disciplinary team and across numerous directorates
- Work closely with Neighbourhoods and Partnerships to engage customers and understand their needs
- Provide updates to the Team Leader in relation to scheme progress against the overall programme
- To plan engagement activities relating to The Investment Programme and other capital and revenue programmes
- Supervise the workloads of the Property Project Assistants.
- Produce and update the project plan, ensuring barriers are identified, and relevant partners are notified.
- Offer a proactive and solutions driven service.
- Provide front line customer-facing support on site as required.
This post requires:
- GCSE (or equivalent) Grade 4 (C) or above in English & Maths or equivalent qualification
- Excellent written and verbal communication with the ability to interact effectively and sensitively, in person, via the telephone and in writing with a range of stakeholders, internal and external
- Excellent planning and organisational skills
- Experience of regularly updating information databases and Excel spreadsheets
- Excellent communication skills including providing concise reports and updates
- Ability to manage own workload.
- A passion for customer care
These posts are hybrid working.
Our employees are at the very heart of the services we provide to the community, to help us achieve our ambitions, we want the best possible team. In return, we will make sure you are rewarded with a great range of staff benefits to support you in and out of work.
17 June 2023, 11:55 PM
This vacancy is closed to applications.