IT Senior Officer - INTERNAL

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made - please note that this also includes any CV uploaded. Equality monitoring information is not accessible by recruiting managers at any stage.
Kirklees
Corporate Strategy, Commissioning & Public Health
Strategy and Innovation
37
1
Huddersfield and surrounding areas
Permanent
9 to 11
£27,741 - £36,922

This job is internally restricted. To apply for this job, you must be an employee of the Council for the duration of the recruitment process – up to and including the start date. You must also be a substantive employee (or an employee with 12 months continuous service or more) of the Council or an Apprentice. Please note that if you work for an Academy you are not an employee of the Council.  

Core to the functional area of Support and Delivery is dedicated IT Support to the Executive Board, Elected Members and their support staff. This Senior Officer will deal with all incidents, problems and standard Service Requests. This function owns the live / operational ICT Services and associated ‘work items’ from inception to completion. The dedicated support function provides 1st and 2nd level support and is the primary channel for all ICT requests, together with providing proactive support. This roles purpose is the day to day management of the Problem management, Major incident management, Communication within the Dedicated IT service dealing with work item life cycle progression and reviewing Incidents and Requests.

In particular, we are looking for applicants with skills and experience in the following areas:

  • Managing the relationship between IT, the Exec Board/Councillors and their support staff
  • Being that Single point of contact, job ownership and first-time fixes
  • Communication
  • Excellent Customer Service skills
  • Knowledge transfer/training
  • IT technical knowledge specifically around 1st and 2nd line resolutions
  • Report creation
  • Process management

Types of activities a Senior Officer in the role will undertake include:

  • Managing Major problems and communicating with the User base and IT
  • Troubleshooting, fault analysis and remediation
  • Working to their operating hours and attending Councillor Briefings
  • Analysing user trends/behaviour and making recommendations that inform service delivery
  • Analysing user needs and translating that into innovative solutions including ease of use, tracking functionality and creating knowledge bases.
  • Dealing with demanding users and difficult situations.
  • Facilitating workshops/presentation
  • Engaging with suppliers and key stakeholders
  • Fulfilling your role as a technical lead
  • Supporting support staff with conferencing

To be shortlisted for this post, please provide recent evidence to demonstrate that you meet the specific skills and experience criteria of this post as detailed in this advert and the job description including SFIA skills.

We are currently working to make all of our Job Descriptions accessible - if you require this Job Description in another format please contact us. 

Dave Dixon is the manager for this role, please contact them on 01484 221000 for an informal discussion, or if you need any more information. 
We know there’s a wealth of talent among people who have a disability and we encourage applications from people with all differing abilities. So, if you need any support completing an application form, or any other format for the application or Job Description please contact the Recruitment Team for help by email: jobs@kirklees.gov.uk or phone: 01484 221000 and ask for ‘Recruitment’.
We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment.

31 January 2021, 11:55 PM

Important Information

This vacancy is closed to applications.