Business Technical Officer

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made - please note that this also includes any CV uploaded. Equality monitoring information is not accessible by recruiting managers at any stage.
Kirklees
Economy & Infrastructure
Environment
Public Health
Business Technical Officer - Internal
37
1
Huddersfield and surrounding areas
Permanent
11 to 12
£34, 728 - £39,880

Internally restricted job. To apply for this job you must be an employee of the Council for the duration of the recruitment process – up to and including the start date. You must also be a substantive employee (or an employee with 12 months continuous service or more) of the Council or an Apprentice. Please note that if you work for an Academy you are not an employee of the Council.

At Kirklees we want to be innovative and creative in the way we work to deliver our services to our communities. We know we have challenging times ahead, so we are always looking for better and smarter ways to work. As a Business Technical Officer, you will use your skills and technical experience to manage and/ or support teams delivering business change and performance management related projects. This work could include working across the range of Environment and Public Protection Services within Highway Safety, Highway Network Asset Management and Regulation, Workforce planning, Customer Engagement, and Training. Your specific duties and responsibilities would be allocated to meet the needs of the Service.

As Business Technical Officer, just some of your key responsibilities will include:

  • Co-ordinating, managing and responding to all the complaints across the services working with a small team.
  • Reviewing current practise and set standards, working with service managers to develop their approach to managing complaints across technical services.
  • Supporting in managing all the Business Support function across Economy and Infrastructure Services, through matrix management and regular liaison meetings with Service Managers, Business Support Managers and Business Support Officers to ensure consistency of approach and to share good practice.
  • Responding to Councillor and MP enquiries relating to service delivery issues and dealing with high level customer complaints.

Our ideal candidate will already have:

  • A Degree/ Masters or NVQ level 5 in a relevant discipline, proven ability to work at that level
  • Experience of effective staff management including, performance, absence and other Human Resources related issues.
  • Proven ability to identify levels of resource and skills required for service delivery including knowledge of health and safety and risk issues in the workplace
  • Competency in the use of IT systems including, Microsoft Office suite, GIS based mapping systems, and management information systems.

For further information about this job, please see the attached day in the life and job profile. If you have any queries, please contact the recruiting manager Andrea Robinson on 01484221000.

Andrea Robinson is the manager for this role, please contact them on 01484 221000 for an informal discussion, or if you need any more information. 
We know there’s a wealth of talent among people who have a disability and we encourage applications from people with all differing abilities. So, if you need any support completing an application form, or any other format for the application or Job Description please contact the Recruitment Team for help by email: jobs@kirklees.gov.uk or phone: 01484 221000 and ask for ‘Recruitment’.
We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment.

27 September 2020, 11:55 PM

Important Information

This vacancy is closed to applications.