Team Leader (Maintenance Hub) Technical Commercial - Internal

This job is internally restricted. To apply for this job you must be an employee of the Council for the duration of the recruitment process – up to and including the start date. You must also be a substantive employee (or an employee with 12 months continuous service or more) of the Council or an Apprentice. Please note that if you work for an Academy you are not an employee of the Council

We have an exciting 12-month secondment opportunity to fill a Team Leader role in the new Maintenance Hub based within Property Services. 

The post holder will be responsible for overseeing the introduction of the Hub, supported by three Hub officers. The Maintenance Hub Team Leader will develop and regularly review standard processes for the work stream and ensure that any exceptions to the responsive repair ‘play list’ are funded by the appropriate budget, this may be working with Neighbourhoods and Asset Management colleagues to agree where these charges will sit. 

A number of innovative and proactive changes and improvements are being driven forward across Property Services, with the Hub being a key part of this programme of activity. The funding arrangements for responsive repairs have changed to a price per property (PPP), with the budget set and managed directly by Property Services. 

A key component of the Team Leader role will be to ensuring KNH have a consistent approach to repairs and maintenance and the service we provide. The Maintenance Hub Team Leader will have comprehensive working knowledge and experience of the repairs policy and will assess daily repair activities, deploying work activities for Surveyors where deemed necessary to ensure works are reviewed and communication with customers takes place in a timely manner with regards to next steps The role will deliver effective line management to staff, including providing support and guidance in managing workload and queries. 

The Maintenance Hub Team Leader will listen to customer needs, managing expectations to provide an enhanced customer service, by providing a consistent approach to the repairs and maintenance service. The role requires strong and effective interpersonal skills which may include having challenging conversations around the repairs and maintenance policy both with customers and the wider organisation. The post holder will exhibit compassion and sensitivity and will have the delegated authority to approve non responsive repairs where applicable in exceptional circumstance. 

It will be the Maintenance Hub Team Leaders responsibility to manage the repairs ‘playlist’ for the business and this will include challenging colleagues across KNH and KC where decisions have been made that fall outside the repairs playlist, ensuring repairs are ordered on the correct budget and contracts, providing management reports and information as required.

Finally, as part of the drive to develop a culture of High Challenge High Support the Maintenance Hub Team Leader will work with colleagues across KNH and KC to deliver continuous business improvement, including processes and procedures and clarity of roles and responsibilities in relation to responsive repairs across Property Services.

Interviews are expected to take place w/c 22/06/2020