Business Support Manager (Licensing) - INTERNAL

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made - please note that this also includes any CV uploaded. Equality monitoring information is not accessible by recruiting managers at any stage.
Kirklees
Place
Environmental Strategy & Climate Change
37
1
Across Kirklees
Permanent
Grade 9

£34,434- £37,280

THIS ROLE IS INTERNALLY RESTRICTED

To apply for this job, you must meet all of the following criteria:

  • Be an employee of Kirklees Council.
  • Be employed by Kirklees for the duration of the recruitment process – up to and including the start date.
  • Have successfully completed your probationary period.

(Please note that if you work for an Academy, you are not an employee of the Council.)

Your employment status will be checked, if you do not meet the above requirements your application will be rejected. 

The business support manager position is a key role in supporting the licensing team to deliver a high-quality service. You will contribute to the effective running of the Council with your first class and efficient administrative support skills, ensuring appropriate systems are developed, implemented, maintained, and monitored to support the work of the team, manager and service.

Managing a team of business support officers within the licensing service and working alongside technical officers this role will help deliver the following services:

  • The licensing of taxi services within Kirklees.
  • The processing of all other types of licensing applications received via post and electronically within the required statutory guidelines and timescales.
  • Prepare and maintain process and procedure guidelines and ensure the business support officers are provided with appropriate training and support.
  • Freedom of information and data protection requests.
  • Respond to Councillor and MP enquiries.
  • Prepare and maintain documentation and records of the Officer Delegation Scheme.
  • Prepare and maintain Governance documentation such as Key Decision Notices and Officer Delegation Forms.
  • Support service compliance with the new General Data Protection Regulations.
  • Line manage a small team of business support officers, carrying out 121’s, appraisals, performance and absence management.
  • Manage, maintain, and develop as required all systems set up to record and monitor all requests, questions, and responses.
  • Other business support duties, relating to grade, as and when they arise.

To be shortlisted for this job please demonstrate how you meet the Employee Specification as detailed on the attached Job Profile - this information needs to be inserted under the 'Desirable experience/skills detail' section on your application.

If you have any questions about the role, please contact Fiona Goldsmith (Group Leader – Licensing) on 01484 221000.

 

Fiona Goldsmith is the manager for this role, please contact them on 01484 221000 for an informal discussion, or if you need any more information. 
We know there’s a wealth of talent among people who have a disability and we encourage applications from people with all differing abilities. So, if you need any support completing an application form, or any other format for the application or Job Description please contact the Recruitment Team for help by email: jobs@kirklees.gov.uk or phone: 01484 221000 and ask for ‘Recruitment’.
We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment.
We encourage you to read our AI Guidance before submitting your application to ensure your supporting statements reflect your own authentic experience.

01 June 2026, 11:55 PM

Important Information

This vacancy is closed to applications.