HD-One Service Manager - INTERNAL

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made - please note that this also includes any CV uploaded. Equality monitoring information is not accessible by recruiting managers at any stage.
Kirklees
Public Health and Corporate Resources
Office of Chief Executive
37
1
Huddersfield and surrounding areas
Temporary, Secondment
31/12/2027
Grade 13

£48,226 - £50,269

THIS ROLE IS INTERNALLY RESTRICTED

To apply for this job, you must meet all of the following criteria:

  • Be an employee of Kirklees Council.
  • Be employed by Kirklees for the duration of the recruitment process – up to and including the start date.
  • Have successfully completed your probationary period.

(Please note that if you work for an Academy, you are not an employee of the Council.)

Your employment status will be checked, if you do not meet the above requirements your application will be rejected. 

About The Role

As Service Manager – SAP Support, you will be a member of the HD-One leadership team with responsibility for ensuring our SAP‑enabled services are stable, compliant, resilient and ready for change.

You will lead multi‑functional teams supporting SAP across shared services including payroll, accounts payable and receivable, financial accounting, debt management, procurement and organisation structure management.

A key part of the role will be ensuring business continuity and operational resilience, maintaining service delivery through system issues, peak demand and periods of change. You will work closely with colleagues across HD-One, IT, Audit, Finance and the ERP (SAP) Replacement programme to provide assurance, manage risk and prepare services for future system change.

Within the shared service leadership model, Service Managers hold responsibility for a lead area on a rotational basis. This post has a primary focus on SAP Support, ensuring systems effectively meet service, customer and legislative requirements while supporting the Council’s wider transformation ambitions. 

Key Responsibilities

  • Providing leadership and accountability for SAP Support, ensuring stable, compliant and resilient system operation.
  • Acting as the senior operational lead for SAP‑enabled shared services.
  • Ensuring systems support accurate, timely processing in highly deadline‑driven environments.
  • Leading and assuring business continuity management, including incident response, risk mitigation and service recovery.
  • Working closely with IT, Finance and Audit to ensure robust system controls, compliance and assurance.
  • Preparing services for system upgrades, enhancements and wider system change, balancing risk, readiness and service continuity.
  • Leading system improvements and change activity, ensuring services and teams are ready for transition.
  • Using performance and management information to assure quality, cost and delivery.
  • Managing resources and budgets, delivering efficiencies and value for money.
  • Building strong, credible relationships across HD-One and partner services, operating with a high degree of independent judgement.
  • Contributing to service planning, development and cross‑service collaboration. 

Delivering an excellent customer experience and supporting the Council’s wider objectives will be central to your approach. 

About You

This opportunity will suit someone with strong operational, system and assurance experience, who is ready to apply their skills at a broader leadership level.

You will bring:

  • Experience working in a deadline‑driven operational environment.
  • Practical SAP knowledge at a managerial or senior operational level.
  • Experience supporting or leading business continuity planning, service resilience or incident management.
  • The ability to work independently, taking ownership of complex operational and system issues.
  • Experience building and maintaining effective relationships with IT, Finance, Audit and other key stakeholders.
  • An understanding of how SAP supports financial and shared service functions.
  • A structured, risk‑based approach to quality, performance and assurance.
  • Confidence using management and financial information to inform decision‑making.
  • Experience preparing teams and services for system or process change, supporting transition and readiness.
  • The ability to lead people positively through change and service development. 

We are looking for someone who demonstrates the behaviours we value at Kirklees: positive, honest, respectful, flexible, communicative and supportive, and who role‑models a strong “one team” approach across HD-One and partner services.

Why apply?

This role offers:

  • A chance to develop leadership experience within a complex, high‑impact service area.
  • The opportunity to shape and improve SAP‑enabled services across the Council.
  • Involvement in preparing services for future system change.
  • Exposure to strategic service development and cross‑organisational working.
  • A supportive environment that values development, collaboration and continuous improvement.
Lisa Melia is the manager for this role, please contact them on 01484 221000 for an informal discussion, or if you need any more information. 
This job is subject to a DBS check at the appropriate level, please refer to the Job Description/Profile.  A conviction may not exclude candidates from appointment but will be considered as part of the recruitment process.
We know there’s a wealth of talent among people who have a disability and we encourage applications from people with all differing abilities. So, if you need any support completing an application form, or any other format for the application or Job Description please contact the Recruitment Team for help by email: jobs@kirklees.gov.uk or phone: 01484 221000 and ask for ‘Recruitment’.

If you are internal and want to apply for this job as a secondment you must be a substantive employee of the Council with over 6 months continuous service and have successfully completed your probation period.

Applications for secondments will only be accepted if approved by your manager, you will be asked to confirm on your application form that you have the relevant permission. If you are refused permission to apply for a secondment, please contact HR Recruitment to register the refusal.

We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment.
We encourage you to read our AI Guidance before submitting your application to ensure your supporting statements reflect your own authentic experience.

26 May 2026, 11:55 PM

Important Information

This vacancy is closed to applications.