Customer Support Assistant - West Yorkshire Combined Authority

West Yorkshire Combined Authority
22 Hours per week (Monday, Friday & Saturday)
Bradford Interchange
Grade C SP1- 4. – £16,207 - £18,766 (+Living Wage Supplement Will Be Paid for Salaries below £17,942 P.A)

Kirklees Council are advertising this role on behalf of West Yorkshire Combined Authority.

We are seeking to appoint a Customer Support Assistant in our Bradford Bus Station Team. You will be the first point of contact to our customers providing travel information and assisting the Bus Station Manager with Health and Safety within the Bus Station.

It is an exciting time to be joining the Combined Authority, following the announcement that a £1.8bn devolution deal has been secured for West Yorkshire. Devolution will enable us to drive up living standards for local communities while tackling the climate emergency and help deliver our commitment to become a net zero carbon city region by 2038.

The role

Reporting into The Bus Station Manager, your key responsibilities will include:

  • Assist & Support Customers when required.
  • Ad hoc cleaning of toilet areas, sweeping & litter picking on the concourse area.
  • Glass cleaning & wiping up spillages and any other reasonable request. 

Review the Role Profile on our website for more information about the responsibilities.

About you

You will have the following key skills, attributes and experience but not be limited to:

  • Customer focused.
  • The ability to achieve a high standard of cleaning with minimal supervision.
  • Previous cleaning experience is desirable although training will be given. 

Our offer

Alongside a competitive salary, we offer an excellent benefits package including:

  • 28 Days Holiday plus bank holidays.
  • Generous Employer-Contribution Pension Scheme.
  • Free Travel on rail and buses with the M-Card.
  • Flexible Working Practises with Health & Wellbeing initiatives to ensure you achieve the best work/life balance and career goals.

What next

To apply for this role, upload your CV and covering letter on our website, please visit by 11:55pm on Friday 18th September 2020.

Further Information

Applicants with a disability are guaranteed an interview, subject to the minimum criteria being met.

The Combined Authority’s aim is to attract people from diverse backgrounds to build on our inclusive culture. We welcome applications from everyone regardless of age, race, gender, religion or beliefs, disability, gender identity or sexual orientation.

We are committed to inclusivity and will consider requests for flexible working including part time and job share arrangements.

Candidates will be notified of invitation to interview by e-mail and interviews will be carried out either by phone or video interview.

Please note that whilst it is our policy to recruit at SP1 for all appointments, which is the salary stated above, each role includes career salary progression, with incremental increases applicable in most cases, on an annual basis. The annual pay award for the financial year 2020/21 is still pending and will be applied to our salary structure as appropriate once confirmed.

Given the high volumes of applications we receive we are unable to respond to every applicant, therefore if you have not heard from us within four weeks of the closing date, please assume that your application has not been successful on this occasion.

Candidate information will be retained by the Combined Authority for six months unless you make a request for this to be deleted.

Ref: - PS/PF13ad

18 September 2020, 11:55 PM

This vacancy is closed to applications.