Housing Assistant - Numerous Vacancies

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.
Growth & Housing
Full-Time & Part-Time
North and South Kirklees
Temporary, Permanent
The temporary roles are for up to 12 Months
Grade 6
£19,554 - £21,166 for 37 hours

Are you professional in your approach with the ability to deal with challenging situations? Do you have an excellent telephone manner along with outstanding customer service skills? - If so this could be the job for you. 

About KNH 

Kirklees Neighbourhood Housing (KNH) is responsible for the management of almost 23,000 homes across Kirklees. Working with our communities it is our vision to provide, ‘Quality Homes and Services in successful communities’. We take our vision seriously and work hard to achieve this. 

The Job 

To enable us to achieve our vision and to ensure our customers receive the best possible service, we are seeking Housing Assistants primarily to work in our Empty Homes Team. 

As a Housing Assistant you will deliver customer focused services. You will assist customers dealing with enquiries by telephone/email, resolving issues at first point of contact where possible. The job involves a high volume of data processing and use of in- house computer systems. 

The post holder will work with colleagues across the organisation in line with KNH’s core behaviours and values ensuring positive outcomes for the business and customers. 

Housing Assistants in the Empty Homes Teams will work closely with partners to ensure efficient turnaround of properties within agreed targets. You will be required to manage the progress of empty homes ensuring tenancies are ended appropriately and properties are sent for advertising in a timely manner. You will manage the shortlists for properties and match applicants to properties, arranging accompanied viewings and sign-ups for new tenancies.. You will work closely with customers and key partners to ensure that properties are let appropriately.

To do this role you will need: 

  • Minimal GCSE grade 4 (c ), or equivalent qualification in maths and English
  • Excellent customer service skills
  • Ability to organise and prioritise own workload
  • Excellent communication skills
  • The ability to cope with a range of challenging situations and be resilient to the pressures of the role
  • Previous experience of working in customer service
  • A good level of computer literacy


In addition to joining a great team, you will receive the following: 

*A competitive salary of between £19,554 - £21,166 (pro-rata for part-time)

*Entry into the Local Government Pension Scheme, including Life Assurance.

*Generous holiday entitlement of 27.5 days annual leave, increasing to 32.5 days with continuous service, plus bank holidays.

*Flexible working.

*Access to a range of well-being support initiatives including but not limited to: an Employee Assistance programme, Healthy Eating Active Lifestyle assessments, Cycle to Work programme and discounted KAL gym membership.

Interviews are expected to take place on 29th and 30th September 2020.

20 September 2020, 11:55 PM

We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment.

Related information

This vacancy is closed to applications.